Ticketing FAQ

Which ticket category do I qualify for?

- Adults: Aged 25‐64

- Concession: Senior (Aged 65+) / Student / Registered Disabled / Young Adult (Aged 18-24)

- Junior: Under 18

- Child: Under 12 (only when purchased with Adult / Concession ticket)

- One year season ticket applications: Age is as at 1st September following the season start

Seated Season Ticket: Your Reserved Seat

Until July 1st, all current seated season ticket holders can rest assured their existing seat will remain reserved. After that date, however, the seat will become available for anyone to buy or move to if they’ve already purchased a season ticket and want to swap the seat they were allocated.

If you would like to move seats or are purchasing a seated season ticket for the first time we will do our best to accommodate your preferences if you have a specific row/block you want to be seated in or a family/friendship group you’d like to sit with. Please use our contact form to get in touch and select "Season Tickets" as the subject.

What is a Pay Monthly ticket?

It's the simplest way to watch Darlington FC. We'll set you up with a monthly Direct Debit and in return we'll issue you a card which can be tapped for entry at any future home league game. There is a 12 month minimum term on the ticket but after that it will rollover until you decide to cancel. Further details are available on our dedicated Pay Monthly page.

I’m already a Pay Monthly ticket holder – what do I have to do for next season?

Nothing. If you have an active monthly subscription in place you are all set for next season. We will re-activate your season card ahead of next season for use on the turnstiles. If you can’t locate your card please order a re-issue on this page.

What happens if the price of a Pay Monthly ticket changes?

In the event that the Pay Monthly ticket price changes between seasons, the new amount will be automatically billed from 1st July (this will give a minimum 30 day notice period between the new pricing being announced and taking effect).

What happens if I miss a payment for my Pay Monthly ticket?

If your pay monthly subscription falls into arrears your ticket will be suspended and you'll receive an email informing you of this. Your card will be de-activated and will scan as invalid on the turnstile. We will try and resubmit payment and if successful your card will be re-activated.

If payment fails for multiple months your ticket will only be re-activated when all failed payments are made.

If your payment fails for 3 months in a row your subscription will be cancelled.

What happens when my age changes and I fall into a new pricing category?

The new amount based on the pricing category you fall into will be automatically charged from the next payment due after your birthday.

How do I cancel a Pay Monthly ticket?

Pay Monthly tickets have an initial minimum term of 12 months, however if you'd like to cancel your ticket once the initial minimum term has expired please use our contact form to get in touch and select "Season Tickets" as the subject.

Do I have to purchase an Adult/Concession Season Ticket in order to obtain an U12 Season Ticket?

Yes – It is Darlington Football Club’s Policy that all junior supporters under 12 are accompanied to the game by a person holding a season ticket who is aged 18 or above.

Do I need to provide proof of my date of birth when applying for a concessionary Season Ticket?

All season ticket purchases for concession tickets are subject to providing a date of birth. We will be performing random age verification checks upon application.

I am a 500 Club ticket holder, do I need to complete a season ticket application form?

Please check the expiry date of your 500 Club ticket on Your Dashboard. We have also sent personalised emails to all 500 Club holders with your up to date ticket information and next steps.

What proof do I need to provide for a supporter who has a disability?

Darlington Football Club reserves the right to request proof of disability prior to issuing a ticket or membership. Such proof should include photographic evidence of the person applying for a season ticket and also proof of receipt of a Personal Independence Payment (PIP), Attendance Allowance (AA) or Employment and Support Allowance (ESA)

A receipt of an orange/blue badge will not be considered sufficient proof of disability.

If a Carer is required, the Club will provide a complimentary ticket on each matchday for the carer in attendance.

Accessing Blackwell Meadows using NFC technology

We use NFC ('near field communication') technology for season ticket entry at our turnstiles, either via your traditional season card or via your digital season card on a smartphone, in the form of an NFC pass.

Important information before downloading your pass!

We recommend that you review the step-by-step guide relevant to the smartphone that you personally will use to gain access to the stadium on match days.

Please ensure that when downloading your NFC pass it is to the smartphone you will use to gain access to the ground on match days.

Models supported are the original Apple Watch and later, all Face ID iPhones and all Touch ID iPhones except 5s. Most Android/Google phones, are compatible with NFC technology.

NFC passes cannot be downloaded using desktop devices.

You must download your NFC pass to the smart mobile phone you are using to access the ground on matchdays.

How do I download my digital pass?

Go to your YOURCLUB dashboard. Under your season ticket product you will find a "Request Digital Pass" link. Click on the link & we'll send you an email to your registered email address to install your pass.

Video instructions on how to install your pass at the bottom of this page.

Can't see your season ticket product or link on 'Your Dashboard'? Email us: seasontickets@darlingtonfc.org

A complete guide to installing & using your NFC pass on your Apple Device can be found here.

I am accompanying one or more juniors without phones to a match - how does this work?

We understand that some junior supporters will not have a phone. As the accompanying adult, you should log into their account on your phone before the match, and download their season's NFC pass to your phone as the accompanying adult. This means you will have multiple passes on your phone.

When you approach the turnstile, select your junior's pass first from your Google Pay/Apple Wallet, touch it to the reader and let your junior proceed through the turnstile. Then, select your own pass, tap it to the reader and enter.

How do I use my NFC ticket at the ground?

When you're at the front of the turnstile queue, open your pass and then touch your phone to the reader.

How to find the barcode on the back of your NFC ticket if you need to (eg, NFC not working/not available on your phone)

On an Android phone, open your Google wallet & select your digital card then click "Show code".

On an Apple device, open your wallet & select your digital card then click the "…" in top right to show barcode.

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