Fan Services

Away Travel Conditions of Travel

Conditions of Travel on DFCSG Away Coaches

Behavioural Conduct

Whilst we pride ourselves on the exemplary behaviour of those that regularly travel on the DFCSG coaches to away matches, in light of the incident at Scarborough on Monday 2nd January 2023, we need to inform all potential travellers on our coaches that:

All passengers must fully comply with any requests made to you by the coach driver;
We have zero-tolerance towards discriminatory language, abuse, chanting and behaviour of any kind.
We expect everyone traveling on our coaches to behave towards others in a manner consistent with principles of fairness, respect and tolerance (whilst traveling and during the match). So, phones and other electronic or similar devices must be used considerately;
We find hateful behaviour based on any form of discrimination wholly unacceptable.
You must not bring alcoholic refreshments or any form of illegal substance on board the Coach, or have in your possession glass bottles or similar items, any form of pyrotechnics, flares, smoke bombs, or anything that emits smoke or visible gas;
We don't want you on our coaches if you can't behave in accordance with the above requirements.

The above standards of behaviour are consistent with the Club’s Equality, Diversity & Inclusion Policy, which can be viewed here.

Respiratory Illnesses

If you are experiencing any of the symptoms listed below on the day you are due to travel, please email awaytravel@darlingtonfc.org and advise him that you are cancelling due to illness.

Symptoms

a high temperature
a new continuous cough
loss of sense of smell or taste

Other symptoms if experienced with a high temperature, a new continuous cough, or loss of sense of smell or taste:

shortness of breath or trouble breathing
runny or stuffy nose
muscle or body aches
headaches
sore throat
fatigue
vomiting
diarrhoea
severe stomach pain

Young Persons Under 18 Years of Age

Darlington FC Supporters Group (DFCSG) are committed to safeguarding the welfare of all children and young people and expects all those involved with the Club to endorse this commitment.

DFCSG are keen to engage fans of all ages to support the Club in all activities, including matches played at home and away.

In order to support the above commitments, DFCSG have developed a policy which we hope can encourage young fans to support away matches but seeks to ensure their safety whilst travelling.

Many young people begin to gain growing independence in their teenage years; we want to support that independence. We have developed an away travel policy which seeks to address that whilst still trying to keep young people safe.

This policy relates only to coaches arranged by DFCSG and therefore cannot be held responsible for any independent travel firms or informal travel arrangements accessed by supporters or the parents or guardians of young supporters.

Anyone under 16 MUST be accompanied by a responsible adult.

Young persons aged 16 and 17 will be able to travel unaccompanied but a 'Consent to Travel' form must be completed in advance. Forms are available from in advance from: Quaker Retail, the 'Fans Table' at Blackwell Meadows, or you can download (and print) the form from https://yourclub.darlingtonfc.co.uk/documents (you'll need to be logged in to your YourClub account). The Young Person will be required to hand-in the completed form to Glen before boarding the coach.

DFCSG will review this Travel Policy on a regular basis and may update if required.

If you have any questions, you can contact us at https://yourclub.darlingtonfc.co.uk/contact or in person at the 'Fans Table' in the bar at Blackwell Meadows on match days.

Cancellation Policy

Anyone wishing to cancel a booking must email their request to reach the Away Travel Team at awaytravel@darlingtonfc.org no later than 24 hours before the advertised departure time of the coach. Refunds will be processed (less a £1 cancellation fee) within 48 hours following the advertised coach departure time.